katliendgens
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Why “How Was Your Weekend?” Undermines Your Authority (And What to Say Instead)
It is 9:02 AM on a Monday. You are waiting for the rest of the participants to join the Zoom call. The silence is growing heavy, so you reach for the most reliable tool in your conversational first aid kit:… Continue reading
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What Company Culture Is, And What It Isn’t
Walk into almost any modern office, or take a quick scroll through a company’s “Life at…” LinkedIn page, and you will probably see a very specific aesthetic. You will see team outings with smiling faces. You might see expensive catered… Continue reading
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The Message Your Decision Sends
Leadership decisions are rarely just about the decision itself. They are about the message that decision sends. Consider a few common scenarios. An employee asks to upgrade an already generous snack bar. Another suggests increasing the catered lunch budget. A… Continue reading
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How to use personalization to engage local communities and businesses on your higher ed website
I’ve been thinking about higher ed a lot (even more than usual) these days, as it’s facing some challenging times, so I’ll be posting a bit more higher-ed focused content on here. When we think of higher education websites, personalization… Continue reading
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When Helping Becomes Expensive
Most teams champion helpfulness. We encourage people to ask questions, foster collaboration, and make sure no one struggles in silence. These values are essential for a healthy work environment. But a subtle yet important reality often goes unexamined: helping has… Continue reading
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