katliendgens
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Best Practices Are Overrated
The longer I work in technology and leadership, the more suspicious I become of the phrase “best practices.” Don’t get me wrong. Standards are necessary. My suspicion comes from how the term has evolved. “Best practice” has become one of… Continue reading
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7 GPTs to help higher ed make better content decisions
If you work on a higher ed website, you’ve likely tried using AI to speed up content creation. You paste in a prompt. The AI generates a page in seconds. It sounds polished, even impressive at first glance. But then… Continue reading
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When Empathy Becomes Enabling
Empathy is widely regarded as one of the most critical leadership traits of our time. And, undoubtedly, that is fundamentally a good thing. We have moved away from the stoic, unfeeling management styles of the past toward a model that… Continue reading
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The Future of Higher Ed Websites: Harder Choices, Fewer Pages, Better Outcomes
For the last two decades, the solution to every digital problem in higher education seemed to be “more.” More pages to satisfy a department chair, more navigation items to ensure everyone feels included, more microsites for every new initiative, and… Continue reading
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When Collaboration Becomes Poor Decision-Making
We all want to work in a collaborative culture. The idea itself sounds unquestionably good, doesn’t it? We picture teams where everyone feels heard. We imagine a seamless flow of ideas from diverse perspectives. We want alignment, buy-in, and the… Continue reading
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