Latest Posts
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Small Talk Isn’t Small. It’s a Skill We’re Getting Wrong
As an introvert, small talk does not come easily to me. For years, I viewed it as a necessary evil, a barrier I had to hurdle before getting to the “real” conversation. But over time, I’ve realized that the problem… Continue reading
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Why Customer Feedback Shouldn’t Drive Your Roadmap Alone
“Listen to your customers” is some of the most repeated advice in product management, and for good reason. Customer feedback is a vital compass, helping you understand what’s working, what’s not, and where there may be new opportunities to add… Continue reading
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Scale Is a Distraction When You Don’t Have Customers
“Is this scalable?” It’s one of the most common and misunderstood questions in modern business. I hear it freuently from founders, executives, and product leaders who are nowhere near the kind of growth that makes scalability a real constraint. Yet,… Continue reading
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Handling Complaints Without Fueling Drama
I’m sure you’ve been there. An employee shows up at your door, or, perhaps more likely, in your Slack message, with a familiar story. They start venting about another person or department, a surefire way to make things worse for… Continue reading
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The energy audit: what to stop, start, and continue
Leadership isn’t just about the decisions you make or the vision you set. It’s also about how you manage your most finite resource: your energy. On any given day, my energy can easily scatter across 30+ Slack threads, an inbox… Continue reading
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Losing well: How honest reflection turns defeat into a growth
“I have not failed. I’ve just found 10,000 ways that won’t work.” – attributed to Thomas Edison Let’s be honest: Failure stings and stinks. No matter your role, you’ve probably felt the gut punch of watching a project misfire, losing… Continue reading
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Why leaders waste time (and how AI might be able to fix that)
Leaders rarely waste time because they are disorganized or unmotivated. They waste time because they operate on outdated assumptions. They find themselves managing drama, re-explaining expectations, reacting to unclear priorities, and drowning in meetings that exist solely to compensate for… Continue reading
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Not all feedback is created equal
A lot of companies pride themselves in soliciting a continuous stream of feedback from team members. We’ve all seen post after post about the importance of employee engagement surveys. But let’s be honest: not all feedback is created equal, and… Continue reading
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How to get the most valuable feedback from your customers and prospects
Feedback is how you refine your product, shape your messaging, and uncover blind spots. But not all feedback is created equal. The most useful feedback doesn’t just confirm your assumptions or point out flaws, but it reveals intent, context, and… Continue reading
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Why Leah Williamson Is the Leader Every Team Deserves
I’ve been a massive soccer fan all my life, and have always wanted to do a leadership spotlight in the world of soccer. Leah Williamson was an easy choice, as there are many lessons to be learned from her leadership… Continue reading
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