katliendgens
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Start with intention: Why planning your day out loud actually works
There’s a moment every morning that quietly determines how the rest of your day will go. It’s not when you open your inbox. It’s not your first meeting. It’s that moment, before the noise sets in, when you decide what… Continue reading
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From day one to day 90: Using ChatGPT to support onboarding and continuous learning
Why AI can transform onboarding and training Onboarding and continuous learning are critical to building a strong, capable workforce, but they can also be time-consuming and inconsistent. New hires often feel overwhelmed due to information overload. At the same time,… Continue reading
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When it’s been a tough week: honesty or spin?
We’ve all had them, those weeks that knock the wind out of you. A missed opportunity, an unexpected client loss, a launch gone sideways, a painful conflict. Whatever the cause, there are times when work feels heavier than usual. In… Continue reading
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There’s no such thing as over-communicating when it comes to your customers
If there’s one thing I’ve been saying at nauseam in internal conversations: There’s no such thing as over- communicating when it comes to your customers. We’ve all experienced first hand how some organizations treat customer communication like a one-lane road,… Continue reading
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Balancing political neutrality with business reality
Most of us follow an unspoken (or sometimes very much spoken!) rule in the workplace: stay politically neutral. Don’t stir the pot, don’t alienate, and simply don’t “go there.” In a professional setting, neutrality often feels like the most respectful… Continue reading
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