business

  • Balancing political neutrality with business reality

    Most of us follow an unspoken (or sometimes very much spoken!) rule in the workplace: stay politically neutral. Don’t stir the pot, don’t alienate, and simply don’t “go there.” In a professional setting, neutrality often feels like the most respectful… Continue reading

    Balancing political neutrality with business reality
  • Making customer count a prime metric

    Net Revenue Retention (NRR) has been a key indicator of business health in SaaS for a long time, and for good reasons. It tells you how well you’re expanding within your existing customer base. But while NRR is a highly… Continue reading

    Making customer count a prime metric