management
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Making customer count a prime metric
Net Revenue Retention (NRR) has been a key indicator of business health in SaaS for a long time, and for good reasons. It tells you how well you’re expanding within your existing customer base. But while NRR is a highly… Continue reading
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Is it time to normalize “unmuted”?
Is there ever a virtual meeting where the sentence “You’re on mute” isn’t uttered at least once? This is then typically followed by a joke (“Every single time!”, “What, you can’t read my lips?”) or an apology. Does that completely… Continue reading
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Venting: The not-so-silent culture killer
We’ve all been there. We experience frustration with a certain situation, or we simply disagree with a decision. Oh, how tempting it is to find a sympathetic ear and vent “to get it out”! Naturally, as we vent, our stories… Continue reading
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Developing resilience in the face of adversity
Adaptability to ever-changing circumstances and the ability to recover quickly from adversity are two characteristics that define resilience, which happens to be one of the most transferable and desirable skills you can foster. As a leader, helping your team members… Continue reading
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Diversity in diversity
My previous post outlined some thoughts to consider when hiring career changers. One of the benefits of this approach is that you’re bringing fresh perspectives to your company. If you limit your team to individuals who have only worked in… Continue reading
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