client success
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Making customer count a prime metric
Net Revenue Retention (NRR) has been a key indicator of business health in SaaS for a long time, and for good reasons. It tells you how well you’re expanding within your existing customer base. But while NRR is a highly… Continue reading
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How to use ChatGPT for your startup
There’s no content shortage regarding AI in general and ChatGPT in particular. And there certainly is a healthy level of skepticism and trepidation but also a sense of excitement about the possibilities. If you’re looking to leverage its capabilities for… Continue reading
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How to obtain useful feedback from your customers
As you are building your product roadmap, you want to ensure that you have as much insight as possible into your customers’ needs. And not just their current needs – you also need to anticipate what types of challenges will… Continue reading
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The be-all and end-all: Customer Success
As I mentioned before, staying connected to your customers and putting their needs at the forefront should be your top priorities. By doing so, you enable yourself to reduce customer churn, to give your team members focus and a sense… Continue reading
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Professional Services: Customer experience is everything
Your Professional Services Team can make or break your relationship with your customers. Getting new clients up and running quickly and smoothly is critical for maximizing product adoption. There are many things that a Services Manager can do in order… Continue reading
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