katliendgens
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Balancing political neutrality with business reality
Most of us follow an unspoken (or sometimes very much spoken!) rule in the workplace: stay politically neutral. Don’t stir the pot, don’t alienate, and simply don’t “go there.” In a professional setting, neutrality often feels like the most respectful… Continue reading
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My counterintuitive, and perhaps unpopular, time savers
Let’s talk about time savers, but not in the way you might expect. If you’re here for color-coded calendars, Pomodoro hacks, or a list of “5 productivity tools that changed my life,” this post is probably not for you. I’m… Continue reading
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Making customer count a prime metric
Net Revenue Retention (NRR) has been a key indicator of business health in SaaS for a long time, and for good reasons. It tells you how well you’re expanding within your existing customer base. But while NRR is a highly… Continue reading
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Is it time to normalize “unmuted”?
Is there ever a virtual meeting where the sentence “You’re on mute” isn’t uttered at least once? This is then typically followed by a joke (“Every single time!”, “What, you can’t read my lips?”) or an apology. Does that completely… Continue reading
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Venting: The not-so-silent culture killer
We’ve all been there. We experience frustration with a certain situation, or we simply disagree with a decision. Oh, how tempting it is to find a sympathetic ear and vent “to get it out”! Naturally, as we vent, our stories… Continue reading
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