Is it time to normalize “unmuted”?

Is there ever a virtual meeting where the sentence “You’re on mute” isn’t uttered at least once? This is then typically followed by a joke (“Every single time!”, “What, you can’t read my lips?”) or an apology. Does that completely derail the conversation? No. But it’s an unnecessary disruption. Being on “mute” has become the default for many people, but should it be? 

By defaulting to the “mute” button, we create an unintentional barrier to natural interaction. If you were in an in-person meeting with a group, you wouldn’t tape your mouth shut. Embracing open audio channels can foster more authentic conversations, where participants feel connected and engaged, almost as if they’re in the same room. It encourages active listening, quicker responses, and a more fluid exchange of ideas, making meetings feel collaborative rather than isolated. It also makes the immediate feedback loop tighter and more authentic. Whether it’s a laugh, a “wow”, or even a gasp or other expressive sound, the feedback is valuable. You simply don’t get this when everyone is muted and meetings feel more like webinars. 

What about background noise, you may ask? Yes, there may be an occasion where an unexpected loud noise would be a distraction. For example, if the landscapers blow leaves right in front of your window. In those cases, if you can’t relocate to another room, by all means, hit the mute button. But minor imperfections, such as a cough or a sneeze are part of human life, and you would certainly hear them in an in-person meeting. Why not bring a little humanity back to our virtual workspaces. Now, if uncontrollable noise constantly interferes, that’s a broader issue to address.

Similarly, keep your camera on if the other participants have theirs turned on. You wouldn’t hide under the table in an in-person meeting, right? Show your co-workers, partners, or customers that they have your undivided attention. And give them your undivided attention. It’s easy to tell when someone is clearly working on other things, and it can often feel disrespectful or even demoralizing when someone is engaged in something else. I realize that there are different opinions on this particular subject, but personally I am not a fan of exercising, driving (please don’t!), cooking, playing the piano or doing other things while in a meeting. 

Let’s prioritize genuine communication over pristine silence. The next time you hop on a call, consider leaving that mute button off (and turning the camera on). 

What about you? Are you muted or unmuted?