management
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Speaking up: How to share feedback with leadership thoughtfully and effectively
For most of us, giving feedback “up the chain” can feel intimidating. Whether it’s your team lead, your VP, or the CEO, it’s easy to second-guess yourself: “Is this worth bringing up?”,“What if I sound like I’m complaining?”, “Will this… Continue reading
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Making customer count a prime metric
Net Revenue Retention (NRR) has been a key indicator of business health in SaaS for a long time, and for good reasons. It tells you how well you’re expanding within your existing customer base. But while NRR is a highly… Continue reading
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Venting: The not-so-silent culture killer
We’ve all been there. We experience frustration with a certain situation, or we simply disagree with a decision. Oh, how tempting it is to find a sympathetic ear and vent “to get it out”! Naturally, as we vent, our stories… Continue reading
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