Latest Posts
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Fostering innovation despite the daily routines
It’s easy for all of us to get caught up in our daily work and routines, especially if you have a well-established team and product. If your company is growing, so are the expectations of your stakeholders, so you feel… Continue reading
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Professional Services: Customer experience is everything
Your Professional Services Team can make or break your relationship with your customers. Getting new clients up and running quickly and smoothly is critical for maximizing product adoption. There are many things that a Services Manager can do in order… Continue reading
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8 tips for managing an agile product roadmap
Creating and maintaining a product roadmap is often considered one of the biggest challenges for startups and well established software companies alike. Startups need to be able to rapidly build out new functionality and to pivot quickly based on customer… Continue reading
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Everything you can do, I can do better… Do you obsess over your competition?
You’ve probably fallen into the same trap as everyone else when it comes to worrying about competitors. Have you looked at your competitors’ products to figure out if there’s something you want to copy? Have you checked out their reviews… Continue reading
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Better interviews, better hires – Part Two
In last week’s post, I shared some thoughts on the types of questions you can ask during an interview. Always keep in mind that as long as the interview gives both you and the candidate clarity on whether this is… Continue reading
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Better interviews, better hires – Part One
In last week’s post, I shared some ideas on how to assess and address staffing needs as well as some points to consider prior to hiring a new team member. Some of the key takeaways included: When someone leaves your… Continue reading
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Who, what, why? Assessing staffing needs
Evaluating your current staff and staffing needs is likely something that you do on an ongoing basis, but it’s a particularly useful exercise to go through when a team member leaves the company. Too often, managers have the knee jerk… Continue reading
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The diversity challenge
In my previous post, I mentioned that company culture was not about a specific demographic, but about how each person lives and breathes the company values. Too often, the concept of “culture” is misinterpreted. Sadly, a lot of times, people… Continue reading
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What’s company culture anyway?
Almost every candidate I’ve ever interviewed has either mentioned that our company culture was the reason why they applied for the job or has asked me to describe what our culture looks like. This is a good opportunity to dig… Continue reading
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Saying “no” for the greater good
Being responsible for the success of your company means that you strive to achieve maximum happiness levels for your customers, employees, and stakeholders. So of course, your first instinct tells you to say yes to each and every request. Saying… Continue reading
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