leadership
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Agenda Items You Should Never Put in an Email
We have completely normalized a specific complaint in our workplaces: “This could have been an email.” And most of the time, this complaint is justified. Meetings that exist solely to report information, share status updates, or recap decisions already made… Continue reading
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“Just”: The Most Expensive Word in Business
There is a small, four-letter word that tends to create rather massive problems inside organizations. It shows up in emails, meetings, and casual conversations, often masking enormous complexity with a dangerous illusion of simplicity. That word is “just.” You hear… Continue reading
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What Customer Longevity Actually Requires
Retention metrics are easy to track. Renewal rates, churn percentages, and average contract lengths sit prominently on every dashboard. What we talk about far less is why they actually do. I have spent a long time running a software company… Continue reading
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Adaptability Isn’t Optional: Why Great Teams Flex
If there is one trait you’d want on every team, it is not just raw intelligence, years of experience, or even out-of-the-box creativity. It is adaptability. You can build the strongest strategy in your industry. You can map out a… Continue reading
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Venting Isn’t Harmless: How to Redirect It Before It Damages Your Culture
In an earlier post, I talked about why venting isn’t just blowing off steam. It is a behavior that drains accountability, fuels drama, and slowly but surely eats away at your organizational culture. But knowing venting is a problem isn’t… Continue reading
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