leadership
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What Customer Longevity Actually Requires
Retention metrics are easy to track. Renewal rates, churn percentages, and average contract lengths sit prominently on every dashboard. What we talk about far less is why they actually do. I have spent a long time running a software company… Continue reading
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Adaptability Isn’t Optional: Why Great Teams Flex
If there is one trait you’d want on every team, it is not just raw intelligence, years of experience, or even out-of-the-box creativity. It is adaptability. You can build the strongest strategy in your industry. You can map out a… Continue reading
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Venting Isn’t Harmless: How to Redirect It Before It Damages Your Culture
In an earlier post, I talked about why venting isn’t just blowing off steam. It is a behavior that drains accountability, fuels drama, and slowly but surely eats away at your organizational culture. But knowing venting is a problem isn’t… Continue reading
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Best Practices Are Overrated
The longer I work in technology and leadership, the more suspicious I become of the phrase “best practices.” Don’t get me wrong. Standards are necessary. My suspicion comes from how the term has evolved. “Best practice” has become one of… Continue reading
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When Empathy Becomes Enabling
Empathy is widely regarded as one of the most critical leadership traits of our time. And, undoubtedly, that is fundamentally a good thing. We have moved away from the stoic, unfeeling management styles of the past toward a model that… Continue reading
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