Latest Posts
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The be-all and end-all: Customer Success
As I mentioned before, staying connected to your customers and putting their needs at the forefront should be your top priorities. By doing so, you enable yourself to reduce customer churn, to give your team members focus and a sense… Continue reading
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Three common hiring mistakes
My two part post about interviewing covered which questions to ask candidates in order to determine whether they are the right fit for the job and your team and what other things to consider in order to ensure a successful interview… Continue reading
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Always bigger, always better?
When your company has been in business and experienced growth for a long time, it’s easy to get caught up in always wanting to top yourself. Obviously, you want every product release to be better than the last one, every… Continue reading
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Five common mistakes made by first time managers (and some veterans, too)
As your company is growing, you’ll likely increase the number of managers. If you’re promoting from within, be mindful of the fact that some new managers have no prior experience in that role. It’s of utmost importance to give them… Continue reading
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When someone says “It’s not your job”
As a CEO, VP, director, or manager of any kind, some of your key responsibilities involve ensuring that the team members for whom you are responsible are achieving the results that drive your company in the desired direction, that they… Continue reading
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Being in the office: Six benefits that you shouldn’t underestimate
In a recent blog post entitled “Missing from your job description”, Seth Godin made a list of tasks that people who work in an office should adopt as their job responsibilities. It included items like starting a club, feeding the… Continue reading
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Self-investment: Taking responsibility for your own growth
If you’re looking to grow your revenue, your company, or your user base, you need to grow professionally and become better at your craft every day. You also need to make sure that you encourage this type of growth in… Continue reading
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Fostering innovation despite the daily routines
It’s easy for all of us to get caught up in our daily work and routines, especially if you have a well-established team and product. If your company is growing, so are the expectations of your stakeholders, so you feel… Continue reading
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Professional Services: Customer experience is everything
Your Professional Services Team can make or break your relationship with your customers. Getting new clients up and running quickly and smoothly is critical for maximizing product adoption. There are many things that a Services Manager can do in order… Continue reading
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8 tips for managing an agile product roadmap
Creating and maintaining a product roadmap is often considered one of the biggest challenges for startups and well established software companies alike. Startups need to be able to rapidly build out new functionality and to pivot quickly based on customer… Continue reading
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