Latest Posts
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What Customer Longevity Actually Requires
Retention metrics are easy to track. Renewal rates, churn percentages, and average contract lengths sit prominently on every dashboard. What we talk about far less is why they actually do. I have spent a long time running a software company… Continue reading
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Why Doing Some Things Manually Is Actually Good for You
Efficiency is important, no question about it. Whenever possible, we want to automate things though syncing, auto-filling, and having AI “handle it.” I completely understand the appeal. I use AI every day, and I’m excited about what it can do.… Continue reading
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Why AI is making exceptional work harder to achieve
AI tools have dramatically raised the floor of professional output. A mediocre writer can now produce a decent first draft within seconds. A junior analyst can generate something that resembles a competent data summary without breaking a sweat. A small… Continue reading
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If you spend an hour “protecting your time,” are you actually protecting your time?
We’ve all bought into the idea that we need to protect our time: Block your calendar, decline meetings, and guard your schedule like it’s a scarce resource. It sounds smart, disciplined, and productive. We read endless articles about time blocking,… Continue reading
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AI-powered content audits: What’s possible and what’s not (yet)
If you’ve ever undertaken a full website content audit, you know the pain: pages upon pages of outdated, redundant, inconsistent, and sometimes irrelevant or misdirected content. But with small teams, limited time, and growing pressure to deliver better digital experiences,… Continue reading
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Adaptability Isn’t Optional: Why Great Teams Flex
If there is one trait you’d want on every team, it is not just raw intelligence, years of experience, or even out-of-the-box creativity. It is adaptability. You can build the strongest strategy in your industry. You can map out a… Continue reading
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Venting Isn’t Harmless: How to Redirect It Before It Damages Your Culture
In an earlier post, I talked about why venting isn’t just blowing off steam. It is a behavior that drains accountability, fuels drama, and slowly but surely eats away at your organizational culture. But knowing venting is a problem isn’t… Continue reading
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Best Practices Are Overrated
The longer I work in technology and leadership, the more suspicious I become of the phrase “best practices.” Don’t get me wrong. Standards are necessary. My suspicion comes from how the term has evolved. “Best practice” has become one of… Continue reading
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7 GPTs to help higher ed make better content decisions
If you work on a higher ed website, you’ve likely tried using AI to speed up content creation. You paste in a prompt. The AI generates a page in seconds. It sounds polished, even impressive at first glance. But then… Continue reading
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When Empathy Becomes Enabling
Empathy is widely regarded as one of the most critical leadership traits of our time. And, undoubtedly, that is fundamentally a good thing. We have moved away from the stoic, unfeeling management styles of the past toward a model that… Continue reading
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