https://katliendgens.com/2026/03/31/when-empathy-becomes-enabling/2026-03-31T11:43:55+00:00monthlyhttps://katliendgens.com/2026/03/24/the-future-of-higher-ed-websites-harder-choices-fewer-pages-better-outcomes/2026-03-24T11:35:32+00:00monthlyhttps://katliendgens.com/2026/03/17/when-collaboration-becomes-poor-decision-making/2026-03-17T11:36:23+00:00monthlyhttps://katliendgens.com/2026/03/10/when-culture-fit-is-used-as-a-convenient-excuse-its-bad-for-your-team-and-your-business/2026-03-10T12:46:18+00:00monthlyhttps://katliendgens.com/2026/03/02/why-how-was-your-weekend-undermines-your-authority-and-what-to-say-instead/2026-03-02T15:27:15+00:00monthlyhttps://katliendgens.com/2026/02/18/the-message-your-decision-sends/2026-02-18T12:48:07+00:00monthlyhttps://katliendgens.com/2026/02/12/how-to-use-personalization-to-engage-local-communities-and-businesses-on-your-higher-ed-website/2026-02-12T12:41:51+00:00monthlyhttps://katliendgens.com/2026/02/02/when-helping-becomes-expensive/2026-02-02T14:26:51+00:00monthlyhttps://katliendgens.com/2026/01/26/small-talk-isnt-small-its-a-skill-were-getting-wrong/2026-01-26T12:47:51+00:00monthlyhttps://katliendgens.com/2026/01/20/why-customer-feedback-shouldnt-drive-your-roadmap-alone/2026-01-20T12:36:43+00:00monthlyhttps://katliendgens.com/2026/01/12/scale-is-a-distraction-when-you-dont-have-customers/2026-01-12T13:02:58+00:00monthlyhttps://katliendgens.com/2025/07/01/why-i-talk-to-customers-all-the-time-even-though-i-have-a-company-to-run/2026-01-06T13:41:32+00:00monthlyhttps://katliendgens.com/2025/12/01/not-all-feedback-is-created-equal/2026-01-06T13:15:11+00:00monthlyhttps://katliendgens.com/2025/09/23/speaking-up-how-to-share-feedback-with-leadership-thoughtfully-and-effectively/2026-01-06T13:14:30+00:00monthlyhttps://katliendgens.com/2026/01/06/handling-complaints-without-fueling-drama/2026-01-06T12:38:07+00:00monthlyhttps://katliendgens.com/2025/05/27/what-higher-ed-vps-should-know-about-ai/2026-01-05T13:10:38+00:00monthlyhttps://katliendgens.com/blog/2025-12-28T12:45:39+00:00weekly0.6https://katliendgens.com/home/https://katliendgens.com/wp-content/uploads/2025/12/image.pngimage2025-12-28T10:56:33+00:00weekly0.6https://katliendgens.com/about/https://katliendgens.com/wp-content/uploads/2018/01/lljpxsf3gbe-nick-turner.jpgPlaceholder Image2025-12-28T10:54:26+00:00weekly0.6https://katliendgens.com/2025/10/26/why-leah-williamson-is-the-leader-every-team-deserves/2026-02-02T22:08:23+00:00monthlyhttps://katliendgens.com/2023/05/14/developing-resilience-in-the-face-of-adversity/2025-12-27T20:25:42+00:00monthlyhttps://katliendgens.com/2023/06/18/venting-the-not-so-silent-culture-killer/2025-12-27T20:25:36+00:00monthlyhttps://katliendgens.com/2024/10/13/is-it-time-to-normalize-unmuted/2025-12-27T20:25:29+00:00monthlyhttps://katliendgens.com/2025/03/17/making-customer-count-a-prime-metric/2025-12-27T20:25:22+00:00monthlyhttps://katliendgens.com/2025/04/13/my-counterintuitive-and-perhaps-unpopular-time-savers/2025-12-27T20:25:16+00:00monthlyhttps://katliendgens.com/2025/04/19/balancing-political-neutrality-with-business-reality/2025-12-27T20:25:08+00:00monthlyhttps://katliendgens.com/2025/04/30/when-its-been-a-tough-week-honesty-or-spin/2025-12-27T20:24:59+00:00monthlyhttps://katliendgens.com/2025/05/11/start-with-intention-why-planning-your-day-out-loud-actually-works/2025-12-27T20:24:42+00:00monthlyhttps://katliendgens.com/2025/05/19/20-ai-prompts-that-will-save-you-hours-every-week/2025-12-27T20:24:29+00:00monthlyhttps://katliendgens.com/2025/05/22/how-higher-ed-marketers-can-build-an-ai-flywheel/2025-12-27T20:24:18+00:00monthlyhttps://katliendgens.com/2025/06/09/next-generation-ai-prompts-and-how-they-will-transform-work-in-2026/2025-12-27T20:23:59+00:00monthlyhttps://katliendgens.com/2025/06/12/ai-prompts-to-help-with-web-personalization-in-higher-education/2025-12-27T20:23:45+00:00monthlyhttps://katliendgens.com/2025/06/17/how-ai-can-and-cant-help-with-accessibility/2025-12-27T20:23:37+00:00monthlyhttps://katliendgens.com/2025/06/20/why-personalization-shouldnt-stop-at-student-enrollment/2025-12-27T20:23:29+00:00monthlyhttps://katliendgens.com/2025/06/24/why-saying-no-by-default-is-not-a-strategy/2025-12-27T20:23:21+00:00monthlyhttps://katliendgens.com/2025/08/14/looking-at-constraints-as-a-positive/2025-12-27T20:23:06+00:00monthlyhttps://katliendgens.com/2025/08/05/8-creative-ways-to-use-chatgpt-to-save-time/2025-12-27T20:22:59+00:00monthlyhttps://katliendgens.com/2025/10/06/get-better-results-from-ai-with-prompt-layering/2025-12-27T20:22:49+00:00monthlyhttps://katliendgens.com/2025/10/12/search-ai-and-smbs-how-to-evolve-with-conversational-search/2025-12-27T20:22:40+00:00monthlyhttps://katliendgens.com/2025/09/16/are-ai-notetakers-helping-or-hurting-your-meetings/2025-12-27T20:22:31+00:00monthlyhttps://katliendgens.com/2025/12/17/losing-well-how-honest-reflection-turns-defeat-into-a-growth/2025-12-27T16:56:05+00:00monthlyhttps://katliendgens.com/2025/10/28/the-bias-for-action-when-certainty-is-out-of-reach/2025-12-27T16:55:29+00:00monthlyhttps://katliendgens.com/contact/https://katliendgens.com/wp-content/uploads/2018/01/portfolio-7.jpgPlaceholder Image2025-12-27T15:49:12+00:00weekly0.6https://katliendgens.com/2025/12/23/the-energy-audit-what-to-stop-start-and-continue/2025-12-23T12:09:12+00:00monthlyhttps://katliendgens.com/2025/12/09/why-leaders-waste-time-and-how-ai-might-be-able-to-fix-that/2025-12-09T12:49:58+00:00monthlyhttps://katliendgens.com/2025/11/11/how-to-get-the-most-valuable-feedback-from-your-customers-and-prospects/2025-11-11T16:26:18+00:00monthlyhttps://katliendgens.com/2025/10/21/9-powerful-ways-legal-finance-and-hr-can-use-ai/2025-10-21T12:00:05+00:00monthlyhttps://katliendgens.com/2025/09/09/thank-you-for-your-current-shortcomings-ai/2025-09-09T20:34:40+00:00monthlyhttps://katliendgens.com/2025/09/02/b2b-vs-b2he-theyre-not-the-same/2025-09-03T11:54:09+00:00monthlyhttps://katliendgens.com/2025/07/31/supercharging-customer-success-how-ai-lets-you-do-more-of-what-matters/https://katliendgens.com/wp-content/uploads/2025/05/intercom2-1.pngintercom2https://katliendgens.com/wp-content/uploads/2025/05/intercom1-1.pngintercom12025-07-31T14:34:00+00:00monthlyhttps://katliendgens.com/2025/07/22/what-higher-ed-can-learn-from-startups-about-agility-design-thinking-and-content-velocity/2025-07-22T12:36:47+00:00monthlyhttps://katliendgens.com/2025/07/10/7-pitfalls-of-slack-and-similar-tools/2025-07-10T11:57:14+00:00monthlyhttps://katliendgens.com/2025/05/30/is-anyone-still-real-on-linkedin/2025-05-30T09:15:29+00:00monthlyhttps://katliendgens.com/2025/05/06/from-day-one-to-day-90-using-chatgpt-to-support-continuous-learning/2025-05-07T12:33:50+00:00monthlyhttps://katliendgens.com/2023/04/30/how-to-use-chatgpt-for-your-startup/2025-04-26T15:01:43+00:00monthlyhttps://katliendgens.com/2025/04/24/theres-no-such-thing-as-over-communicating-when-it-comes-to-your-customers/2025-04-24T11:38:27+00:00monthlyhttps://katliendgens.com/2022/08/17/diversity-in-diversity/2025-04-17T18:02:14+00:00monthlyhttps://katliendgens.com/2022/08/12/hiring-career-changers/2022-08-12T00:17:35+00:00monthlyhttps://katliendgens.com/2021/08/10/when-your-behavior-doesnt-match-reality/2021-08-15T15:50:16+00:00monthlyhttps://katliendgens.com/2021/07/23/ideas-for-weekly-company-updates/2021-07-23T14:17:17+00:00monthlyhttps://katliendgens.com/2021/07/13/7-signs-that-a-candidate-is-not-prepared/2021-07-13T00:27:28+00:00monthlyhttps://katliendgens.com/2021/06/26/re-learning-things-after-the-pandemic/2021-06-26T22:36:45+00:00monthlyhttps://katliendgens.com/2021/06/11/a-few-more-thoughts-on-returning-to-the-office/2021-06-11T13:02:41+00:00monthlyhttps://katliendgens.com/2021/05/31/before-you-hire/2021-05-31T14:52:16+00:00monthlyhttps://katliendgens.com/2021/05/20/five-behaviors-of-people-who-you-want-on-your-team/2021-05-20T10:30:13+00:00monthlyhttps://katliendgens.com/2021/05/09/what-questions-do-you-ask-in-your-check-ins-and-performance-reviews/2021-05-09T16:19:38+00:00monthlyhttps://katliendgens.com/2021/04/29/how-to-obtain-useful-feedback-from-your-customers/2021-04-29T22:10:44+00:00monthlyhttps://katliendgens.com/2021/04/20/reconsidering-the-no-follow-up-post/2021-04-20T09:56:28+00:00monthlyhttps://katliendgens.com/2021/04/13/five-signs-of-employee-engagement/2021-04-13T15:20:55+00:00monthlyhttps://katliendgens.com/2021/04/07/why-well-be-going-back-to-the-office-once-its-safe-to-do-so/2021-04-07T22:42:30+00:00monthlyhttps://katliendgens.com/2021/03/30/how-do-you-identify-leadership-qualities/2021-03-30T20:44:11+00:00monthlyhttps://katliendgens.com/2021/03/14/tips-from-our-communication-playbook/2021-03-14T19:21:30+00:00monthlyhttps://katliendgens.com/2019/08/28/4-thoughts-about-the-truths-and-myths-regarding-employee-engagement/https://katliendgens.com/wp-content/uploads/2019/08/engagement.pngengagement2019-08-31T17:44:18+00:00monthlyhttps://katliendgens.com/2019/07/27/five-considerations-before-moving-someone-into-a-new-role/https://katliendgens.com/wp-content/uploads/2019/07/move.pngmove2019-07-27T19:13:28+00:00monthlyhttps://katliendgens.com/2019/05/29/think-hr-doesnt-impact-the-bottom-line-think-again/https://katliendgens.com/wp-content/uploads/2019/05/untitled-design-6.pngHuman Resources2019-05-29T12:12:46+00:00monthlyhttps://katliendgens.com/2018/08/29/5-thoughts-on-handling-performance-issues/https://katliendgens.com/wp-content/uploads/2018/08/performanceproblem.pngperformanceproblem2018-08-29T12:06:39+00:00monthlyhttps://katliendgens.com/2018/08/21/three-leadership-book-recommendations-for-your-end-of-summer-reading/https://katliendgens.com/wp-content/uploads/2018/08/reading.pngreading2018-08-21T12:01:02+00:00monthlyhttps://katliendgens.com/2018/08/14/a-mindset-worth-changing-even-though-its-hard-to-do/https://katliendgens.com/wp-content/uploads/2018/08/mind.pngmind2018-08-14T22:59:49+00:00monthlyhttps://katliendgens.com/2018/07/31/product-roadmap-4-things-to-avoid/https://katliendgens.com/wp-content/uploads/2018/07/roadmap.pngroadmap2018-07-31T20:07:37+00:00monthlyhttps://katliendgens.com/2018/07/17/the-most-common-mistakes-made-by-first-time-managers-part-two/https://katliendgens.com/wp-content/uploads/2018/07/leader.pngleader2018-07-17T22:56:07+00:00monthlyhttps://katliendgens.com/2018/07/03/5-tips-for-time-management/https://katliendgens.com/wp-content/uploads/2018/07/time1.pngtime1https://katliendgens.com/wp-content/uploads/2018/07/time.pngtime2018-07-03T12:00:58+00:00monthlyhttps://katliendgens.com/2018/06/21/the-be-all-and-end-all-customer-success/https://katliendgens.com/wp-content/uploads/2018/06/success.pngsuccesshttps://katliendgens.com/wp-content/uploads/2018/06/target.pngtargethttps://katliendgens.com/wp-content/uploads/2018/06/keeper.pngkeeper2018-06-21T12:13:38+00:00monthlyhttps://katliendgens.com/2018/06/13/three-common-hiring-mistakes/https://katliendgens.com/wp-content/uploads/2018/06/mistake.pngmistake2018-06-13T11:57:50+00:00monthlyhttps://katliendgens.com/2018/06/06/always-bigger-always-better/https://katliendgens.com/wp-content/uploads/2018/06/biggerbetter.pngbiggerbetter2018-06-07T00:41:44+00:00monthlyhttps://katliendgens.com/2018/05/29/five-common-mistakes-made-by-first-time-managers/https://katliendgens.com/wp-content/uploads/2018/05/ship.pngship2018-05-29T12:30:21+00:00monthlyhttps://katliendgens.com/2018/05/16/when-someone-says-its-not-your-job/https://katliendgens.com/wp-content/uploads/2018/05/job.pngjob2018-05-16T12:14:13+00:00monthlyhttps://katliendgens.com/2018/05/09/benefits-of-being-in-the-office/https://katliendgens.com/wp-content/uploads/2018/05/office1.pngoffice1https://katliendgens.com/wp-content/uploads/2018/05/office21.pngoffice2https://katliendgens.com/wp-content/uploads/2018/05/office2.pngoffice22018-05-09T12:38:16+00:00monthlyhttps://katliendgens.com/2018/05/02/self-investment-taking-responsibility-for-your-own-growth/https://katliendgens.com/wp-content/uploads/2018/05/push.pngpush2018-05-02T12:21:24+00:00monthlyhttps://katliendgens.com/2018/04/25/fostering-innovation-despite-the-daily-routines/https://katliendgens.com/wp-content/uploads/2018/04/innovate.pnginnovate2018-04-25T12:38:06+00:00monthlyhttps://katliendgens.com/2018/04/19/professional-services-customer-experience-is-everything/2018-04-19T11:52:09+00:00monthlyhttps://katliendgens.com/2018/04/11/tips-for-managing-an-agile-product-roadmap/https://katliendgens.com/wp-content/uploads/2018/04/roadmap-e1523449999857.pngroadmap2018-04-11T12:35:12+00:00monthlyhttps://katliendgens.com/2018/04/04/should-you-obsess-over-your-competition/https://katliendgens.com/wp-content/uploads/2018/04/competition.pngcompetition2018-04-04T12:21:51+00:00monthlyhttps://katliendgens.com/2018/03/27/better-interviews-better-hires-part-two/https://katliendgens.com/wp-content/uploads/2018/03/interview2.pnginterview22018-03-27T14:55:29+00:00monthlyhttps://katliendgens.com/2018/03/19/better-interviews-better-hires-part-one/https://katliendgens.com/wp-content/uploads/2018/03/interview.pnginterview2018-03-19T22:19:13+00:00monthlyhttps://katliendgens.com/2018/03/13/who-what-why-assessing-staffing-needs/https://katliendgens.com/wp-content/uploads/2018/03/team.gifteamhttps://katliendgens.com/wp-content/uploads/2018/03/doing.pngdoing2018-03-13T12:07:31+00:00monthlyhttps://katliendgens.com/2018/03/05/the-diversity-challenge/https://katliendgens.com/wp-content/uploads/2018/03/diversity.gifdiversity2018-03-07T14:10:30+00:00monthlyhttps://katliendgens.com/2018/02/25/whats-company-culture-anyway/https://katliendgens.com/wp-content/uploads/2018/02/culture.gifculture2018-02-28T20:49:19+00:00monthlyhttps://katliendgens.com/2018/02/17/saying-no-for-the-greater-good/https://katliendgens.com/wp-content/uploads/2018/02/img_1689.jpgIMG_1689https://katliendgens.com/wp-content/uploads/2018/02/img_1690-1-e1518897118929.jpgIMG_1690 (1)2018-02-17T19:57:36+00:00monthlyhttps://katliendgens.com/2018/02/04/stay-connected-with-your-customers-seriously/https://katliendgens.com/wp-content/uploads/2018/02/connected.pngconnected2018-02-11T20:03:51+00:00monthlyhttps://katliendgens.com/2018/01/28/being-there-proactive-accessibility-as-a-manager/2018-01-28T22:58:47+00:00monthlyhttps://katliendgens.com/2018/01/19/from-a-hard-core-advocate-of-daily-stand-ups/https://katliendgens.com/wp-content/uploads/2018/01/huddle.pnghuddle2018-01-19T15:07:36+00:00monthlyhttps://katliendgens.comdaily1.02026-03-31T11:43:55+00:00